Return Policy

While we do everything in our power to make your order the epitome of perfection, sometimes things go awry. We're committed to making your experience with us so fabulous that you'll want to come back for more and bring your friends along too. As such, we've created the most generous return policy in the industry.

Step 1: Let Us Know

If you find a problem with your order once it arrives, let us know immediately (within seven business days of delivery) by calling customer support at 1300721614 or filling out our contact form with your order number. You can find your order number on the order confirmation email.

Step 2: The Fix

If the order is messed up, we'll get your order reprinted and shipped out to you at no cost and within our standard production time.

If it were a mistake on your end, we'd ask you to create a return label & ship the product back to us. Please include the original packing slip in your return. You can send it back using whatever carrier you prefer. Once we get it, we'll refund 50% of the order subtotal. We must receive your order within seven days of your original contact with our customer service team about the issue.

Please address your shipment to:
Vividads.com.au Returns - {YOUR ORDER #}
43 Barclay Road
Derrimut, VIC, 3026  Ph: 1300721614

Damage from Shipping:

We use Startrack Australia for all our shipping. If your order arrives damaged, we'll work with Startrack, and in the meantime, we'll reprint and send out your new product within the standard production time.

Exclusions

Any issues after you successfully receive the sign, including installation or additional modifications, are not covered under our return policy. We're sorry, but paid design services cannot be refunded.

Return & Refund:

If you are looking to return your product and do not wish to have it replaced, we'll ask you to create a return label & ship the product back to us within 30 days of delivery. You can send it back using whatever carrier you prefer. Once we get it, we'll refund you 100% of the order subtotal. The refund will go to the original form of payment within 2-5 business days.